Refund policy

Returns
You have 30 days from receiving your item to request a return. To be eligible, the item must be in the same condition you received it, unworn and unused, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, email us at hello@getscrubbed.co. Please don't send anything back before requesting a return, as items sent to us without approval can't be accepted.
Once your return is approved we'll email you a return shipping label along with instructions on where to send your package. Return postage within Australia is a flat rate of $10 for change of mind returns. Returns go to PO Box 2360, Idalia Queensland 4811, Australia.
For returns from outside Australia, you'll need to arrange and cover return postage using your own courier or postal service.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Pre-Order Items
Some of our designs are sold as pre-orders. A pre-order means the stock has not landed with us yet. You are reserving your size from a production run that we have already committed to and paid for with our manufacturer.
Every pre-order product page shows an estimated dispatch window before you check out. By placing a pre-order you are agreeing to wait for that window.

Cancelling a pre-order
Pre-orders cannot be cancelled or refunded for change of mind once the order is placed. This includes changing your mind about the design, the size, or the length of the wait. We order stock based on pre-order numbers, so once your order is in, that unit is already committed at the factory.
We will cancel and fully refund your pre-order if:

* We are unable to supply your size or design at all, or
* Dispatch is running more than 30 days past the estimated window shown at the time you ordered, and you let us know that you no longer wish to wait

If a production run is delayed, we will email you with a revised dispatch date well before it reaches that point.

Changing a pre-order
We can usually swap a size before your order is dispatched. Email us at hello@getscrubbed.co with your order number and we will do our best. Size swaps depend on availability within that production run.

Mixed orders
If you order pre-order and in-stock items together, the whole order ships once the pre-order item lands. If you would prefer to receive your in-stock items sooner, email us and we can split the order, however shipping will be charged twice.
Your consumer rights
Nothing in this section limits your rights under the Australian Consumer Law. If your order arrives faulty, damaged, or is not what you ordered, our usual returns process applies from the day it arrives.

Non-Refundable Items
For hygiene and safety reasons, all scrub sets are considered intimate workwear and are non-refundable once worn, washed or removed from their original condition.
The following items are not eligible for return, refund or exchange:

* Scrubs that have been worn, washed or altered
* Scrubs returned without original packaging
* Scrubs showing signs of wear, damage, staining, odor or makeup transfer
* Clearance or final sale items
* Limited edition or discontinued designs

This does not affect your rights under Australian Consumer Law for faulty or damaged products.
Size Variation Disclaimer

* All garments are measured by hand and may vary by up to 1–3cm
* Minor size variations are considered normal manufacturing tolerances
* Size guides are provided as a guide only and may not guarantee a perfect fit
* Size differences are not considered manufacturing faults

Colour Variation Disclaimer

* Product colours may vary slightly due to lighting and screen display differences
* Colour differences between batches may occur
* Minor colour variations are not considered manufacturing faults

Exchanges
To initiate an exchange, please email hello@getscrubbed.co and pending size availability we will action this.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at hello@getscrubbed.co