Returns & Exchanges

We want you to love your GET SCRUBBED order. If something isn't right, here's everything you need to know.

Returns

What is your return policy? +

We accept returns on unworn, unwashed items in original packaging within 30 days of delivery. Items must have all tags attached and be free from odours, marks, or damage.

How do I start a return? +

Email us at hello@getscrubbed.co with your order number and reason for return. We'll guide you through the process.

Who pays for return shipping? +

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for lost returns.

How long does a refund take? +

Once we receive your return we aim to process it within 1 to 2 business days. Refunds are returned to your original payment method and may take 3 to 5 business days to appear.

Exchanges

Can I exchange for a different size? +

Yes! We offer free size exchanges within 30 days of delivery. Email us at hello@getscrubbed.co with your order number and the size you need.

Can I exchange for a different style? +

We can exchange for a different style where stock is available. Get in touch and we'll do our best to help. If the new item has a price difference, we'll invoice or refund the difference.

Can I change or cancel my order? +

Orders can be changed or cancelled within 2 hours of placement. After this window your order may already be in processing. Email us immediately at hello@getscrubbed.co and we'll do our best.

Faulty or Incorrect Items

What if my item arrives damaged or faulty? +

Please contact us within 48 hours of receiving your order with photos of the damage. We'll arrange a replacement or full refund at no cost to you.

What if I received the wrong item? +

We're so sorry! Email us at hello@getscrubbed.co with your order number and a photo. We'll get the correct item sent out to you right away.

What We Can't Accept

What items are not eligible for return? +