Shipping Policy
We strive to process and dispatch all orders within 1–3 business days. Shipping time is additional to this dispatch period.
← Back to all questions
🇦🇺 Australia
What are your delivery options? ▼
Standard and express, we’ve got you covered. Standard takes 3–7 business days and express is 1–3. Free standard shipping on orders over $150 AUD — basically an excuse to grab that extra set.
How long does dispatch take? ▼
We aim to get your order packed and out the door within 1–3 business days. We’re a small nurse-founded brand — every order is packed with care, not by a warehouse robot.
How do I track my order? ▼
You’ll get a tracking email the moment your order leaves us. If it feels like it’s been a while, check your junk folder first — tracking emails love hiding in there.
Is there a minimum order value? ▼
Nope! Order one item or ten — we’re just happy you’re here. Free standard shipping kicks in at $150 AUD.
🇫🇴 New Zealand
Do you ship to New Zealand? ▼
Yes we do! Shipping rates and estimated delivery times are calculated at checkout based on your location and order size.
How long does delivery take to NZ? ▼
Typically 5–10 business days after dispatch. We know that feels like forever when you’re excited, but good things come to those who wait.
Will I be charged customs fees for NZ orders? ▼
NZ orders may be subject to GST or customs fees on arrival — these are set by NZ Customs and outside our control. We’ll always declare the correct value on your parcel.
🇺🇸 USA & Canada
Do you ship to the USA and Canada? ▼
Yes! Because healthcare workers in the US and Canada deserve great scrubs too. Shipping rates are calculated at checkout.
How long does delivery take to the USA or Canada? ▼
Typically 10–21 business days after dispatch depending on your location and local customs processing. We wish we could promise faster but once it leaves our hands it’s in the postal gods’ hands.
Will I be charged customs fees or import duties? ▼
US and Canadian orders may attract customs fees or import duties set by your country. These are completely outside our control and are the responsibility of the customer. We’d love to absorb them — we just can’t!
My order is taking a long time — what do I do? ▼
First check your tracking link and see if it’s stuck in customs — this is super common and usually resolves within a few days. If your tracking hasn’t updated in over 2 weeks, email us at hello@getscrubbed.store and we’ll investigate.
🌎 Rest of the World
Do you ship internationally? ▼
Yes! We ship worldwide because healthcare workers everywhere deserve scrubs they actually love wearing. Rates and delivery times are calculated at checkout.
How long does international delivery take? ▼
International delivery typically takes 10–21 business days depending on your country and local customs processing. Some countries are faster than others — we wish we could promise more!
Will I be charged customs fees or import duties? ▼
International orders may attract customs fees, import duties, or taxes charged by your country. These are set by your local customs authority and are the responsibility of the customer. We’ll always declare the correct value on your parcel.
Can I return an international order? ▼
Yes! The same 30-day return policy applies to international orders. However, return shipping costs are at the customer’s expense and we’d recommend using a tracked service — we can’t be responsible for returns lost on the way back to us.
My international order is taking a long time — what do I do? ▼
Check your tracking link first — customs delays are really common internationally and usually sort themselves out within a few days. If there’s been no tracking update in over 2 weeks, email us at hello@getscrubbed.store and we’ll look into it for you.
A note on delays
Delivery times may be affected by public holidays, weekends, or unforeseen courier delays. GET SCRUBBED is not responsible for packages delayed in transit or lost after confirmed delivery. If something doesn’t seem right, always reach out — we’re here to help. hello@getscrubbed.store
