Other Questions
Can’t find what you’re looking for? Browse our most common questions below or reach out to us directly.
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Ordering & Payment
What payment methods do you accept? ▼
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Afterpay.
Is my payment information secure? ▼
Yes. We use SSL encryption and do not store your credit card details. All payments are processed securely through Shopify Payments.
Can I use multiple discount codes? ▼
Only one discount code can be used per order.
Do you offer Afterpay? ▼
Yes! Afterpay is available at checkout. Split your order into four fortnightly payments, interest free.
Sizing & Products
How do I find my size? ▼
Check the size guide on each product page. If you’re between sizes, we recommend sizing up for a more comfortable fit during long shifts.
How do I care for my scrubs? ▼
Follow the care label instructions on your garment. We recommend cold machine wash on a gentle cycle, inside out. Do not tumble dry on high heat as this may affect the print.
Do you restock sold out items? ▼
Yes! We regularly restock popular designs. Sign up for restock notifications on the product page to be the first to know.
Discounts & Student Offers
Do you offer student discounts? ▼
Yes! We partner with several university associations including JCU. Check with your student association for your discount code, or reach out to us at hello@getscrubbed.store.
Do you offer team or bulk order discounts? ▼
Yes! We have a dedicated B2B and team orders program. Head to our Team Orders page to find out more and request a quote.
Account & General
How do I create an account? ▼
Click the account icon in the top right corner of the website, select ‘Create Account’, and fill in your details.
What are your customer service hours? ▼
Monday–Friday, 9am–6pm AEST. We aim to respond to all emails within 24 hours.
Do you offer gift wrapping? ▼
Yes! We offer gift wrapping with a personalised message. Select this option at checkout.
Still have a question?
We’d love to hear from you. Email us at hello@getscrubbed.store and we’ll get back to you within 24 hours.
